Veelgestelde vragen

We ship the day after your order. If you order before 21:00 on weekdays, you can expect your watch within 3 working days!

For more information about our delivery times, please see: Delivery times Urban Ace watches

We always take the shipping costs of the order for our own account. So you have FREE shipping on every order.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. Consult the Track and Trace of DHL to see where the package is at the moment. Have you not received anything 4 days after the expected delivery time? Please contact us and we will solve this with you.

Urban Ace offers multiple secure payment options. Including pay afterwards with Klarna. So you only pay when you have received your watch! For more information, see: Pay for your watch afterwards .

Yes. You can return any order to us within 14 days without giving a reason.

The item must be in good condition and not damaged. Also, everything must be returned in the original packaging. Please note: the 'tag' must not be cut loose. In addition, the 'plastics' must remain on the watch.

Urban Ace must be able to sell these watches again after return. Once we have received your return in good order, we will check whether the watch(s) is/are damaged. We can offset any resulting depreciation with the amount to be refunded. We try to process returns within a maximum of 2 weeks.

To return your order, please contact us at info@urbanace.nl or fill in the contact form .

For all return conditions, please see: Urban Ace Return Conditions

Send an email to info@urbanace.nl or fill in the contact form with the reason why you want to return your package.

Together we look for the best solution.

There is a 'thread' (tag) around the watch. This thread must remain around the watch if you want to return your watch.

You can try on your watch with this tag very well and you can see if you like the watch on your wrist. If you are satisfied you can just cut the tag off, no problem!

You have reduced your watch yourself or you have had your watch reduced, then it is unfortunately no longer possible to return your Urban Ace watch. Even if we make your watch to size (adjust watch strap), then we can no longer take the watch back, because the watch is then custom made.

For more information about returns:
Exchanges and returns

If you want to reduce the size of your watch strap yourself, please read:
Make watch smaller

• Our promotions are only valid on our watches (unless stated otherwise).
• Promotional codes are not valid in combination with other offers, discounts or promotions (unless otherwise stated in the promotion). If you benefit from a certain discount, you are excluded from other promotions.
• When purchasing a product (online), the discount is automatically calculated in the shopping cart or a promotional code must be entered.
• UrbanAce.nl reserves the right to change or terminate promotions prematurely without prior notice and without stating reasons.
• No rights can be derived from promotions.
• Prizes won cannot be exchanged for cash. By using our promotions you agree to the above promotion conditions.

✔️ Add 3 watches to your shopping cart.
✔️ The cheapest watch is free .
✔️ The discount will be automatically calculated in your shopping cart.

Important when returning
If you return 1 or more watches from your order, the promotion will expire.
For example: you order 3 watches, of which 1 is free because of the promotion. Do you return 1? Then you have 2 watches left and the promotion is no longer valid. You then pay the normal price per watch.

Example:
You buy 3 watches:

• Watch 1: €150 (most expensive)
• Watch 2: €100
• Watch 3: €80 (free)

So in your shopping cart you pay: €150 + €100 = €250 (the cheapest watch of €80 is free).

Are you returning the €150 watch?
Then you have 2 watches left. The promotion expires and you pay the normal price for the watches of €100 and €80, so a total of €180. You then get €70 back.

Please note: This promotion does not include other discounts and cannot be combined with discount codes or other offers.

You will receive a standard 2-year warranty on your order. This warranty is valid when the product does not function properly or when the product does not meet quality requirements. Urban Ace always reserves the right to refuse returns when:

• We suspect that the product was not damaged due to our error
• The product does not meet the return requirements
• The product has already been used
• The contents of the package are not complete and in original condition

For all warranty conditions, see: Urban Ace Warranty Conditions

I can't open my watch? I want to put the watch on my wrist. But I can't open the band.

To open or close the watch strap, you need to click on the 2 'pins'. Do you have a 'hidden closure?' Then follow the steps on this page: I can't open my watch !

You can adjust the date or time on your watch yourself. There's a crown on your watch. If you pull out this crown and turn the dial, you'll see the hands start to move. Pull the crown out a little further and you can adjust the date. Note: Make sure you push the crown in firmly, otherwise your watch won't be waterproof.

For more information, see:
Adjust watch date

Yes, an Urban Ace watch is water resistant to at least 5ATM. Some watches are suitable for up to 10 ATM. But this is stated with every watch!

Below are some everyday applications that a 5 ATM watch is suitable for:

• Rain on the watch: Resistant to unexpected rain showers and splashes.
• Washing hands (splash water on the watch): Can be held under running water without any problem.
• Showering with the watch: Resistant to water jets while showering.
• Swimming with your watch: Suitable for swimming in pools or calm water, such as a lake.

Be careful with salt water. If you have been in the sea, rinse your watch well with fresh water.

Want some more information about your Urban Ace watch and water resistance? Then look at: What does 5 ATM mean?

Urban Ace has 3 different sized watches. 40mm, 42mm and 45mm. The size says something about the diameter of the watch. Do you have a smaller wrist then it might be nicer to choose a 40mm or 42mm watch watch?

In the end, it's not about the diameter of the watch, but about what you like on your wrist!

Choose your watch size below:

• 40mm watches
• 42mm watches
• 45mm watches

Would you like more information about the diameter of your watch clock?
Then look at: watch diameter .

Urban Ace watches are made of the best materials. If you buy an Urban Ace watch, you can be sure that you will enjoy it for a long time!

Do you want to know if your watch is made of sapphire glass? And what the differences are between sapphire glass and mineral glass? Then look at: Watches sapphire glass men

Do you want to know why we choose 316L stainless steel? Then read our blog on: 316L stainless steel watches

Yes you can! When you order from Urban Ace you will receive a FREE tool to shrink your watch. Read our blog on how this works:
Make watch smaller